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September 8, 2010 |
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Frequently Asked Questions
Q: As an ACA student member; how do I get evidence of insurance? A: Call ACA member services at 800-347-6647, ext. 222. Q: When may I expect my professional policy and certificate information? A: You will receive your policy and certificate within 5 to 10 working days from the date your application is processed. Q: I would like to have my policy effective today! A: The effective date cannot be any earlier than the date that we receive the application. Q: Can I fax my application and/or certificate information to HPSO? A: Yes, but if you wish to pay by check you must mail the original. Q: I do volunteer work, what category do I select? A: Employed Counselor. Q: I have an issue for which I need some risk management assistance. A: Call our office so we can direct you to the person most knowledgeable about your particular concern. Q: I have applied for ACA membership but have not received my membership number. Do I wait until I receive the number to send in my application for insurance? A: No, but you will need that ACA member number to receive a discount. Q: I lost my Declarations Page, Certificate, etc. May I get another copy? A: Yes. You need to call the HPSO toll free number, 1-866-269-4793, to make this request. Q: I cannot find and/or did not receive a renewal notice. Can you send me another one? A: Yes. You need to call the HPSO toll free number, 1-866-269-4793, to make this request. Q: I mailed my renewal application but just received a 2nd Notice. A: It is most likely that the notice crossed in the mail with your application. Please call if you have any concerns. |
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