July 6, 2008
 
Improved Technology Aids Customer Service

Need proof of insurance fast? Want to know what professional liability insurance will cost you? It is common for an applicant for professional liability insurance to need proof of insurance to fulfill a requirement of a contract, a new job, or for students beginning practicum experience. The cost of the insurance is sometimes the first question asked by a counselor or student. The ACA Insurance Trust is available to help you, but frequently the certificate of insurance is needed immediately, or the request for a quote comes after normal business hours or on a weekend. Now, due to rapidly advancing technology, these questions can be handled quickly online with a minimum of effort.

To get a quote, click on “quick quote” and answer a couple of questions to see the premium for your specialty and state. Then, if you are ready, you can proceed to apply and pay online with a credit card at this secure site. If you prefer, you can continue the process by fax or mail. Student may also apply online using the same process, or by clicking the “student” button.

If you need proof of insurance quickly, return to www.hpso.com 24 hours after completing an application, (or any time after you have obtained the insurance.) Right next to the HPSO logo on the home page, you will see a block that says “Service Your Account Any Time,” click there. Click on the link that says: “Welcome to the Virtual Customer Service Representative (VCSR).” If you are a “new visitor,” follow the directions to establish a password and gain access to your policy information. If you are a “return visitor” simply log in. Using the VCSR, you can pay your premium; verify you payment; change your address; and print proof of coverage.

The VCSR is the most efficient way for you to manage your account. However, if you are not comfortable using this service, please feel free to call HPSO using the toll free number dedicated to ACA members at 866-269-4793. HPSO’s hours of operation are 8:00 AM to 6:00 PM ET.

As always, the staff at ACAIT is available to assist you with insurance questions.

In partnership with ACA.